Water, electric service, sewer and refuse collection to be billed for customers whose homes were not destroyed by the wildfire
(LOS ANGELES, Aug. 28, 2025)—Meter reading and billing for residential customers in the Pacific Palisades’ 90272 ZIP code, who have active water and/or electric service, will resume this week through early September. Residential customers will receive bills for the first time since the Palisades Fire, that will include charges for water, power, sewer and refuse collection. Resumption on water and electric billing for customers on a monthly cycle, mostly commercial customers, began in July.
Water Service Billing: For any Pacific Palisades customer whose account was not closed, LADWP will not bill for any water consumption between the last bill that was issued before the Palisades Fire and the upcoming meter read date. However, LADWP will include any charges that were owed before the Palisades Fire. Billing will resume as normal for any new water consumption on the following bill cycle.
As water consumption is waived for this period, the previously announced $50 bill credit for pipe flushing related to the Do Not Drink notice lifted in March 2025 will not apply.
Electric Service Billing: The customers’ next bill will reflect electricity used between the last bill issued before the Palisades Fire and the upcoming meter read date.
Rule 17(d) of the LADWP Rules Governing Water and Electric Service limits LADWP from back-billing a customer for a period of time in excess of three (3) billing cycles for customers billed bimonthly or six (6) billing cycles for customers billed monthly. That means that when LADWP resumes billing customers in the Pacific Palisades, customers will see a credit on their bill for a minimum of one (1) billing cycle, resulting in a lower bill.
If LADWP is unable to access an electric meter to obtain a current reading, the customer will be billed based on estimated consumption. Once LADWP is able to obtain an actual meter read, the account will be adjusted accordingly.
Sewer and Refuse Collection Billing: LASAN has waived the refuse collection and sewer fees from the date of the last bill before the Palisades Fire until billing resumes (meter read date). Customers will be billed for refuse collection charges for approximately six months but will receive a credit for the charges in a future bill. Charges for sewer and refuse collection will resume as normal moving forward.
To assist customers in managing their delayed bills, customers will be able to enroll in extended payment options to pay their bill over time. Additionally, accounts in the Pacific Palisades will be exempt from collections activity for the remainder of 2025. Any outstanding balances will not be considered late during this time, even if a customer’s bill indicates “past due amount.”
When billing resumes, customers’ account payment settings prior to the fire will continue to apply. Customers may view or update their automatic payment source or cancel automatic payment by logging into their account at www.ladwp.com and selecting “Edit Automatic Payment Service.” LADWP cannot edit or cancel enrollment in automatic payment service on a customer’s behalf.
Supporting Our Customers
Following the Palisades Fire in January 2025, LADWP paused all billing for utilities, including water and electric service and charges collected on behalf of Los Angeles Sanitation & Environment (LASAN) for sewer and refuse collection. Efforts were focused on quickly restoring water quality and electric service to all customers whose homes and businesses could receive service.
Since the fire, LADWP has removed all destroyed properties from its billing system and closed customer accounts based on information obtained from LA County or directly from customers who contacted LADWP after the fire to close their accounts. If CAL FIRE identified the customer’s property as destroyed, and the customer nevertheless receives a bill, the customer should contact LADWP to get assistance with closing the account and issuing a final bill based on the last meter read before January 7, 2025.
LADWP has a dedicated support team at the Unified Utilities Rebuild Operations Center for customers who are rebuilding. More information is available on www.ladwp.com/palisades.
For questions about electric and water bills, customers should contact LADWP at 1-800-DIAL-DWP or 1-800-342-5397. For questions about sewer and trash fees, customers may contact LASAN at 1-800-773-2489.
