The new program improves the customer experience while increasing efficiency for the Department. Through the upgraded telephone system, LADWP customers who call in will have more options, faster service and decreased call wait times, while Customer Contact Center personnel will have more time to spend on those callers who need personal assistance.
Customers are encouraged to take advantage of LADWP’s new automated service by calling 1-800-DIAL DWP. As an incentive, customers who register for bill pay service, either by phone or the website, will receive a $5 bill credit upon registration.
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