What is the exact start date for billing, and which billing period will it cover?
Monthly billed active accounts in Pacific Palisades, mostly commercial, are scheduled to begin receiving bills at the end of July 2025.
Bi-monthly billed active accounts in Pacific Palisades, mostly residential, are scheduled to begin receiving bills at the end of August 2025.
Electric charges will reflect usage continuing from the last issued bill prior to the fire. In accordance with Rule 17(d), LADWP will not bill in excess of three billing periods for customers billed bimonthly and six billing periods for customers billed monthly. Any delayed billing in excess of this allowable timeframe will be credited accordingly on the customer’s account.
LADWP will not bill for water usage between the last meter read before the fire and this upcoming scheduled meter read date. Billing will resume as normal for any new water consumption on the next bill.
LA Sanitation and Environment (LASAN) will not bill sewer and refuse collection charges from the date of the last bill before the Palisades Fire until billing resumes (meter read date). For monthly billed customers, bills issued starting in late July include six billing periods of refuse collection charges, if applicable. For bimonthly billed customers, bills issued starting in late August will include three billing periods of refuse collection charges. These refuse collection charges will be credited in a future bill. Charges for sewer and refuse collection will resume as normal moving forward.
Bills will include any outstanding charges before the fire.
If my home is a total loss, will there be any charges for water, sewer, or trash, or will billing remain suspended until reconstruction?
We have closed accounts for properties that were either identified by CAL FIRE as destroyed or stopped by customer request. Final bills for these accounts, if not yet received, are in the process of being generated, and are based on the last meter read before January 7, 2025. If your home or business was identified by CAL FIRE as destroyed, and you receive a bill reflecting usage or estimated consumption after the last issued bill prior to the wildfire, please contact us. We can assist with closing the account and issuing a final bill based on the last meter read before January 7, 2025.
If my home is partially damaged, how will consumption be measured and charged, especially if I’m not living there or only using minimal services?
Water, sewer, and refuse collection charges will not be charged from the date of the last bill before the Palisades Fire until billing resumes (meter read date). Electric charges will reflect usage continuing from the last issued bill prior to the wildfires. You will be billed for refuse collection charges but the charges will be credited in a future bill. Any delayed billing in excess of three bimonthly billing periods for customers billed bimonthly or six monthly billing periods for customers billed monthly, will be credited accordingly to the customer’s account. Billing will include any outstanding charges incurred before the fire.
Will there be a minimum service charge even if the electric service isn’t being actively used (e.g., for maintaining a connection)?
Minimum service charges continue to accrue as long as the account remains active. These charges will be included on the bill.
I was not home during the electric meter read and the meter reader was not able to access my electric meter. How will you charge me?
Whenever possible, electric charges will be based on actual meter reads. If we are unable to access your electric meter, you will be billed based on estimated consumption. Once actual meter readings are obtained, your account will be adjusted accordingly.
My last meter read was in December 2024 and I have not been living in the property since the fire. Will I pay for anything since the last meter read?
While you will not be charged for water usage, sewer, and refuse collection charges from the date of the last bill before the Palisades Fire until billing resumes (meter read date), you will be billed for electric service minimum charges. These minimum charges will continue as long as the account remains active, and service is available at the property. You will be billed for refuse collection charges but the charges will be credited in a future bill.
Why did I receive a credit on my bill?
Any delayed billing in excess of three billing periods for customers billed bimonthly and six billing periods for customers billed monthly will be credited accordingly on a customer’s account, in accordance with Rule 17(d) of LADWP’s Rules Governing Water and Electric Service.
Will I be charged for trash service and sewer fees?
LASAN has waived the sewer and refuse collection from the date of the last bill before the Palisades Fire until billing resumes (meter read date). Customers will be billed for refuse collection charges for approximately six months but will receive a credit for these charges in a future bill. Charges for sewer and refuse collection will resume as normal moving forward. For questions about sewer and refuse collection charges, call LASAN at 1-800-773-2489.
How will past “paused” bills be handled? Were they truly forgiven, or deferred? If deferred, when are they due and what are the payment terms?
While any outstanding balance remains due, we are not considering it late during this period, even if you see “past due amount” messaging indicated on your bill or online account. Accounts in the Pacific Palisades 90272 ZIP code will not be subject to any collection activity for the remainder of 2025. We continue to offer flexible payment options and income-qualified customers may also be eligible for financial assistance programs. For more information, please visit www.ladwp.com/cares or contact us at 1-800-DIAL-DWP (1-800-342-5397).
What if my service lines (water, sewer, power) are damaged or non-existent? Will I be billed for services that cannot be delivered or safely utilized?
We have closed accounts for properties that were either identified by CAL FIRE as destroyed or stopped by customer request. Final bills for these accounts, if not yet received, are in the process of being generated, and are based on the last meter read before January 7, 2025. If your home or business was identified by CAL FIRE as destroyed, and you receive a bill reflecting usage or estimated consumption after the last issued bill prior to the wildfire, please contact us. We can assist with closing the account and issuing a final bill based on the last meter read before January 7, 2025.
Will there be any start fees or new service (temporary) account setup fees once rebuilding begins? If so, will these be waived for fire victims?
Start service fees will continue to be temporarily waived for customers who were impacted by the fire. Fees to establish temporary service for construction will apply. We have a dedicated support team ready to assist with service requests and questions.
For rebuilding-related service needs, please visit our website for information on the Unified Utilities Rebuild Operations Center www.ladwp.com/UUROC.
What payment options are available to help me bring my bill current?
LADWP continues to offer interest-free, flexible payment options including pay plans, payment arrangements, and Level Pay, to help our customers get back on track with their bills. In addition, accounts in the Pacific Palisades will not be subject to late fees or collection activity for the remainder of 2025. Income-qualified residential customers may also be eligible for financial assistance programs. For more information, please visit www.ladwp.com/cares.
What if I had to flush my water pipes after the fire? How much bill credit do I get for flushing?
The $50 bill credit for the pipe flushing that LADWP recommended when the Do Not Drink notice was lifted will not be applied to customers in ZIP 90272, since water charges will not be billed between their last meter read before the fire and the upcoming meter read date.
How will I receive my bills if my mailing address has changed or I don’t have a physical mailbox at my property? Can I opt for email-only billing?
LADWP will mail your bills to the mailing address in our system for your account. If you would like to update your mailing address, please contact us at 1-800-DIAL-DWP (1-800-342-5397). If you would like to enroll in Paperless Billing, please visit www.ladwp.com/paperless. For more information on USPS mail pick up, please visit the USPS website.
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