During high heat events, LADWP reminds its customers of important public safety tips and resources that can help them stay safe and cool.
Staying Safe, Staying Cool
During extreme heat events, LADWP encourages customers to conserve energy, but never at the expense of their health or safety. No customer should shut off their AC because of financial concerns. LADWP has flexible payment plans, financial assistance programs including EZ-SAVE and also continues to encourage customers to enroll in the Level Pay program. Level Pay is a bill payment option that divides a customer’s estimated utility bill into predictable, equal monthly amounts which allows for easy budgeting. To sign up for Level Pay, customers can call 1-800-DIAL-DWP and speak with a customer service representative.
Additional Tips to Stay Cool:
- Stay hydrated and drink more water, especially if you drink coffee or soda.
- If you feel ill, tell someone immediately. Symptoms of dehydration and heat illness may include dizziness, fatigue, faintness, nausea, muscle cramps, headache and vomiting. Symptoms of heat stroke may include similar symptoms to that of heat illness as well as high body temperature (103°F or higher); hot, red, dry, or damp skin and/or fast, strong pulse.
- In the event of a heat stroke:
- Call 911 right away; heat stroke is a medical emergency
- Move the person to a cooler place
- Help lower the person’s temperature with a cool cloth or a cool bath
- Do not give the person anything to drink
For additional tips and a list of cooling centers in the City of Los Angeles, click here.
