LOS ANGELES (August 22, 2024) – The Los Angeles Department of Water and Power ranked first in the 2024 J.D. Power Sustainability Index, an evaluation that measures the nation’s largest electric utilities’ customer awareness, support, engagement and advocacy for their local climate sustainability programs and goals.
The index applies to 35 of the largest U.S. electric utility companies and cities serving 500,000 or more residential customers. LADWP’s index score of 39 tied with Sacramento Municipal Utility District to share the top spot. LADWP’s 2024 ranking is a 10-point improvement over its 2023 index score of 29.
“This result shows a major improvement for LADWP from just a year ago. It demonstrates that we are on the right track with our climate sustainability goals. We believe our plan is resonating with customers who appreciate the direction we are taking and see this critical work as a priority,” said LADWP CEO and Chief Engineer Janisse Quiñones.
The index results were based on responses from 73,255 business and residential electric utility customers from June 2023 through May 2024. The overall sustainability score for electric utilities evaluated in the 2024 study is 32 (on a 100-point scale), up 5 points from 2023, according to J.D. Power. Additionally, LADWP’s score solidified it as the company that showed the most improvement from 2023.
LADWP is setting the standard in environmental leadership and is committed to transitioning to a clean energy future in an equitable manner so that all customers can benefit from carbon-free technologies, programs and policies, and no one is left behind. https://www.ladwp.com/strategic-initiatives/clean-energy-future
L.A’s energy future is guided by the Power Strategic Long-Term Resource Plan (SLTRP), a roadmap for providing reliable and sustainable electricity to our customers. The SLTRP has a 25-year planning horizon that includes the goal achieving 100 percent carbon-free power by 2035.
The plan is guided by the following key objectives: reliability and resiliency of the Power System, regulatory compliance, environmental stewardship, including pursuing renewable energy resources and reducing GHG emissions, maintaining low and stable rates and equitable consideration for all customer communities.
LADWP has an array of programs that invite our customers to benefit from and be part of realizing our clean energy future. They include the expansion of EV charging plazas across the City of Los Angeles and increased EV rebates for income-qualified customers as well as new resiliency solar and battery storage hubs across the City of Los Angeles.
Customers can take advantage of water conservation rebates on energy-efficient household appliances, free residential energy and water upgrades to improve efficiency in single-family homes and a variety of income-qualified discount and financial assistance programs.
###
