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Pacific Palisades Fires: Correcting Misinformation about LADWP’s Water System

LADWP Launches Website to Share Locations and Daily Progress of Priority Pole Replacement Work

May 4, 2023

Los Angeles LADWP Department of Water and Power. See a downed wire? Don't touch! Call 911! Graphic of a power pole with a downed wire on an orange gradient background.

LOS ANGELES (MAY 4, 2023)–LADWP crews are currently working as quickly as possible to clear the backlog of needed repairs to power poles, cross-arms and other overhead electrical equipment identified through its inspection program. LADWP is committed to the completion of its “Priority 1” repairs by May 16, 2023, as they pose a potential risk to public safety if left unaddressed. To provide a tool for customers to track the ongoing work, LADWP has launched an interactive map that can be accessed at www.ladwp.com/PriorityRepairs. The map is updated daily to show the locations of poles remaining to be repaired.  It can be accessed from the www.ladwp.com homepage as well.

As of May 3, 2023, nearly half of the backlog of priority repairs have been completed with crews continuing to work as quickly and safely as possible to complete repairs on the remaining 439 poles.

Customers who live or work adjacent to a pole in need of priority safety-related repairs received letters hand-delivered by LADWP crews advising them of the needed repairs and urging them to use caution near the pole.

Work may involve repairs or replacement of electrical distribution equipment attached to the pole, high voltage wires and attachments or replacement and repair of the pole itself. In most cases, permanent repairs will be made to address the immediate safety concern. At some locations temporary repairs may be made to return the pole and equipment to a safe condition, while permanent repairs are scheduled at a later date.

During this time, LADWP is reminding its customers to never touch a downed or dangling wire, or anyone or anything in contact with it. Always assume a downed wire is energized and report downed wires immediately by calling 911! Public contact with a downed wire as a result of faulty, damaged or aged equipment in the City of Los Angeles remains extremely rare, however, individuals living or working near pole repairs are advised to take caution.

LADWP inspects each of its over 300,000 poles across the City of Los Angeles every year, in accordance with regulatory requirements. Those inspections identify poles in need of priority safety-related repairs as well as other needed repairs and maintenance. LADWP is working to clear the backlog and is committed to making priority safety-related repairs to poles within 24-hours, consistent with LADWP and state standards.

If you have any questions regarding this information, please call LADWP’s customer call center at 1-800-DIAL-DWP (1-800-342-5397). To find out the location of “Priority 1” repairs, visit www.ladwp.com/PriorityRepairs.

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