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Pacific Palisades Fires: Correcting Misinformation about LADWP’s Water System

LADWP Crews Respond to Windstorm Impacts – January 7, 2025, 6:00 p.m.

January 7, 2025

Los Angeles Department of Water and Power (LADWP) is all-hands on deck responding to the impacts of the damaging winds in the City of Los Angeles. Water System crews are responding to the Pacific Palisades area to ensure availability of water supplies to support firefighting efforts. Electric crews are actively responding to restore power outages caused by high winds and flying debris.

As of 5:00 PM, 28,300 out of LADWP’s 1.5 million electric customers are without power. The communities with the most affected customers are Echo Park, Harbor Gateway, Glassell Park, Sawtelle, Harbor City, Mid-Wilshire, Studio City, Toluca Lake, Valley Village, Panorama City and North Hollywood. Since midday today when the windstorm began, LADWP has restored 24,400 customers.

Customers are urged to stay away and dial 9-1-1 if they see a downed power line. If you see a downed wire, always assume it is live. Do not assume a downed wire is a communication line, no matter its size. Never approach or touch any wire that is down or dangling and immediately report it by calling 9-1-1.

Customers are encouraged to sign up to receive outage alerts via text or email, in English or Spanish, report an outage, as well as check the status of any power outage in LADWP‘s service area by going online at www.LADWP.com/Outages.

Water System crews are also responding to the Pacific Palisades area to ensure availability of water supplies to support firefighting efforts. This area is served by water tanks and close coordination is underway to continue supplying the area. LADWP has crews onsite working alongside LAFD and the Palisades Fire Incident Command to ensure continued availability of water supply in the area.

The LADWP Emergency Center (EOC) is activated to coordinate our response across the organization and will operate 24/7 until our response returns to normal conditions.

We are also coordinating with City of LA Emergency Operations Center.

If customers experience an outage:

  • Report outages online and track crew status at ladwp.com/outagesor by calling 1-800-DIAL-DWP (1-800-342-5397).
  • Switch off all lights, except for one, so you will know when your power has been restored.
  • Keep your refrigerator closed to keep food cold for longer.
  • Check on vulnerable friends and neighbors to make sure they are safe.

Customers experiencing an outage can expect that a crew will respond in 4–12 hours. We are monitoring conditions closely and will adjust response times if it becomes necessary.

 Storm Update (both single customer and area outages)    

Currently we are at 28,300 customers out. 
Customers restored since start of storm: 24,400 

Outages By Type    

Outage Type  Metro Customers Out  Valley Customers Out 
Non-outages  0  0 
SingleCustomer  141  168 
Neighborhood  2536  647 
Partial Circuit  4224  5802 
Circuit  5922  8743 

 By City Council District (both single customer and area outages)   

District  Customers Out 
1 – Eunisses Hernandez  1092 
2 – Paul Krekorian  5576 
3 – Bob Blumenfield  235 
4 – Nithya Raman  3645 
5 – Katy Young Yaroslavsky  1297 
6 – Imelda Padilla  2097 
7 – Monica Rodriguez  2962 
8 – Marqueece Harris-Dawson  21 
9 – Curren D. Price, Jr.  83 
10 – Heather Hutt  1936 
11 – Traci Park  2547 
12 – John S. Lee  5 
13 – Hugo Soto-Martinez  9 
14 – Kevin de Leon  1926 
15 – Tim McOsker  2216 

 By Community (area outages only)   

Metro 

Community  Customers Out 
MID-WILSHIRE  3986 
HARBOR CITY  1025 
SAWTELLE  2526 
GLASSELL PARK  1919 
HARBOR GATEWAY  1202 
ECHO PARK  1083 
HOLLYWOOD HILLS WEST  700 
FAIRFAX  0 
EAGLE ROCK  149 
HISTORIC SOUTH-CENTRAL  75 
WILMINGTON  66 
MID-CITY  26 
GRAMERCY PARK  18 

Valley 

Community  Customers Out 
NORTH HOLLYWOOD  5972 
PANORAMA CITY  2586 
VALLEY VILLAGE  1529 
TOLUCA LAKE  1335 
STUDIO CITY  1261 
MISSION HILLS  917 
BRENTWOOD  355 
ARLETA  323 
NORTH HILLS  245 
TARZANA  224 
ENCINO  211 
VAN NUYS  123 
VALLEY GLEN  80 
SUN VALLEY  34 
N HOLLYWOOD  9 

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Contact Us

To email Customer Service :
www.ladwp.com/CustomerService

To report a power outage
or water main break
:
Call 1-800-DIAL-DWP (1-800-342-5397)

You may also go to www.ladwp.com/outages
to report a power outage.

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