UPDATED at 2:55PM on March 20, 2020
LOS ANGELES (March 12, 2020) — In response to questions and concerns about whether the COVID-19 Pandemic could affect the continuity of water and power service to residents, businesses and institutions, LADWP wants to reassure our customers that we have been and continue to take steps to ensure our core mission of delivering reliable water and electric service continues uninterrupted. Our workforce is over 10,000 employees strong and we have procedures in place to ensure that we are able to continue essential operations without impact to our customers. We are also taking steps to protect financially vulnerable customers and assist those customers who may be financially impacted by Coronavirus/COVID-19.
LADWP is coordinating LADWP’s preparedness and response with the City of Los Angeles’ Emergency Management Department under the direction of the Mayor, City Council and our Board of Water & Power Commissioners. We are updating our continuity of operations plan which addresses potential increased absenteeism in the workplace and keeping critical operations running with adequate staffing.
We are also taking steps to protect our employees’ health and safety by sharing ways to avoid the spread of illness and requesting they stay home when sick. The department has also implemented additional infection control measures including increasing the frequency of workplace cleaning; making hand sanitizers and wipes readily available to employees; and prohibiting non-essential business travel.
To help our customers get through any financial hardships that may occur as a result of Coronavirus/COVID-19, we offer generous extended payment plans. Any impacted customer can request a payment plan online at www.ladwp.com or can make arrangements by calling customer care at 1-800-DIAL-DWP (1-800-342-5397). We have deferred disconnections for non-payment through the remainder of March at this time. LADWP is also working to restore water and power to a small number of residential customers whose services were disconnected within the last 30 days due to non-payment. We are putting the non-payment issue on hiatus at this time to make sure that all residents who recently had water and power service can continue to have that available to them. As for customers who’ve had their services disconnected for longer than 30 days, we are dealing with those on a case-by-case basis.
We understand that this situation can change and will continue to monitor city, county, state and federal guidelines to adjust and improve our response plan with the goal of protecting our staff and maintaining our core services to you, our customers.