Tell the GM
You're frustrated! You followed the instructions to contact Customer Service by calling 1-800-DIAL DWP or sent a message through www.ladwp.com/ContactUs. You may have tried email or other methods of contacting someone who can address your problem.
But, it's not fixed and you're not happy. If that's the case I want you to tell ME--the General Manager of your LADWP.
If it’s a complaint that you’d like to bring to my attention, or a question that you haven’t been able to find the answer to, or perhaps a compliment for a job well done by one of our dedicated employees, I want to hear from you, our valued customer.
Please use the link below to send me a message. I will read it and let you know what I find out.