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	<title>Recent Updates for News Room</title>
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		<name>News Room</name>
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	<updated>2012-05-17T17:01:37Z</updated>
		<entry>
			<title>2012-14_Rates_Presentation_Web[1].pdf</title> 
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			<updated>2012-05-17T17:01:37Z</updated>
			<id>http://www.ladwpnews.com/go/doc/1475/1441279/</id>
			<dc:subject>Recent Updates for News Room</dc:subject> 
			<dc:publisher>LADWP</dc:publisher> 
			<dc:date>2012-05-17T17:01:37Z</dc:date> 
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		<entry>
			<title>Customer Alert: Scam Offering Bill Credits From President Obama </title> 
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<p>FOR IMMEDIATE RELEASE <br />MAY 11, 2012</p>
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<p><span style="font-size: x-large;"><b>Customer Alert: Scam Offering Bill Credits From President Obama </b></span></p>
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<p>LOS ANGELES--The Los Angeles Department of Water and Power (LADWP) is warning its customers to be aware of a multi-state scam targeting utility customers.</p>
<p>According to reports, con artists have visited customers in person, posted flyers, and used social media and texting to send messages claiming that President Obama will provide a credit or directly pay utility bills.&nbsp; The scammers ask for social security numbers, then provide victims with a fraudulent bank routing number with which to pay their bills. The routing number is fraudulent and no payments will be applied to LADWP customer bills.</p>
<p>Customers should not provide strangers with any personal information. All LADWP employees carry an ID badge and do not enter customer homes, or collect information or money from customers for bill payment in person, or over the phone, without prior written notification from LADWP.</p>
<p>Customers who believe they have been victimized by this scam should call 1-800 DIAL DWP. &nbsp;</p>
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<p align="center"><b># # #</b></p>
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			<updated>2012-05-17T16:05:29Z</updated>
			<id>http://www.ladwpnews.com/go/doc/1475/1430195/</id>
			<dc:subject>Recent Updates for News Room</dc:subject> 
			<dc:publisher>LADWP</dc:publisher> 
			<dc:date>2012-05-17T16:05:29Z</dc:date> 
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		<entry>
			<title>Fulton-Vanowen Pocket Park</title> 
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			<updated>2012-05-16T16:21:17Z</updated>
			<id>http://www.ladwpnews.com/go/doc/1475/1438211/</id>
			<dc:subject>Recent Updates for News Room</dc:subject> 
			<dc:publisher>LADWP</dc:publisher> 
			<dc:date>2012-05-16T16:21:17Z</dc:date> 
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		<entry>
			<title>Mylar Balloons: Did You Know?</title> 
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			<updated>2012-05-14T16:25:10Z</updated>
			<id>http://www.ladwpnews.com/go/doc/1475/1121403/</id>
			<dc:subject>Recent Updates for News Room</dc:subject> 
			<dc:publisher>LADWP</dc:publisher> 
			<dc:date>2012-05-14T16:25:10Z</dc:date> 
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		<entry>
			<title>LADWP Unveils New Website</title> 
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<h1 align="center"><b>LADWP UNVEILS NEW AND IMPROVED </b><b>WEBSITE</b></h1>
<h3 align="center"><i>The New www.LADWP.com Features Intuitive Layout, Self-Service Capabilities<br />and Offers 24/7 Service and Information About the Nation&rsquo;s Largest Municipal Utility</i></h3>
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<p>LOS ANGELES&mdash;The Los Angeles Department of Water and Power (LADWP) today announced the launch of its new and improved official website, <a href="http://www.LADWP.com">www.LADWP.com</a>.</p>
<p>The English/Spanish bilingual site is more user-friendly and features a modern, updated design with streamlined navigation and improved self-service capabilities. Residential and commercial water and power customers can now access improved bill view and payment options, online applications for rebates and low income discounts, view electric and water consumption charts and graphs to understand their usage trends, view past bills and track service requests.</p>
<p>The website also features real-time neighborhood power outage maps and information and also comes in a mobile version for customers who use smart phones and other handheld devices.&nbsp;&nbsp;</p>
<p>&ldquo;The new www.LADWP.com features improvements in terms of appearance, ease and convenience,&rdquo; said LADWP General Manager Ron Nichols. &ldquo;But more importantly, users now have 24/7 access to information that can directly impact their quality of life, including neighborhood power outage maps and water and power consumption charts to help estimate future bills. Our new online presence furthers our ability to provide the high quality online customer service experiences our customers expect.&rdquo; &nbsp;</p>
<p>The new website houses detailed information on the relationship between the LADWP and the early growth of the City of Los Angeles. LADWP financial information, reports, electric and water rates, Board of Water and Power Commission agendas and community information are still readily available on the website (click &ldquo;About Us&rdquo;). The site also features new customer service video tutorials and information on topics such as: How to read your <a href="https://www.ladwp.com/ladwp/faces/ladwp/residential/r-customerservices/r-cs-meterinformation/r-cs-mi-howtoreadyourwatermeter;jsessionid=CbhlPqrcXw9tSnPLsPqDhQT1SKrW03yP2fDwLv1GZZGkCd090lJ4%21-1874281223?_afrLoop=39502405660901&amp;_afrWindowMode=0&amp;_afrWindowId=null#%40%3F_afrWindowId%3Dnull%26_afrLoop%3D39502405660901%26_afrWindowMode%3D0%26_adf.ctrl-state%3Dfy3m7v0ux_4">water</a> and <a href="https://www.ladwp.com/ladwp/faces/ladwp/residential/r-customerservices/r-cs-meterinformation/r-cs-mi-howtoreadyourelectricmeter?_afrLoop=39555012823901&amp;_afrWindowMode=0&amp;_afrWindowId=null#%40%3F_afrWindowId%3Dnull%26_afrLoop%3D39555012823901%26_afrWindowMode%3D0%26_adf.ctrl-state%3Dfy3m7v0ux_17">electric</a> meters, the <a href="https://www.ladwp.com/ladwp/faces/ladwp/residential/r-financialassistance/r-fa-discountrates?_afrLoop=39596098790901&amp;_afrWindowMode=0&amp;_afrWindowId=null#%40%3F_afrWindowId%3Dnull%26_afrLoop%3D39596098790901%26_afrWindowMode%3D0%26_adf.ctrl-state%3Dfy3m7v0ux_30">Low-Income Discount Program</a>, <a href="https://www.ladwp.com/ladwp/faces/ladwp/residential/r-gogreen/r-gg-conserverwaterandenergy?_afrLoop=39667391177901&amp;_afrWindowMode=0&amp;_afrWindowId=null#%40%3F_afrWindowId%3Dnull%26_afrLoop%3D39667391177901%26_afrWindowMode%3D0%26_adf.ctrl-state%3Dfy3m7v0ux_43">energy and water conservation</a>, and the <a href="https://www.ladwp.com/ladwp/faces/ladwp/residential/r-gogreen/r-gg-driveelectric?_afrLoop=39710353861901&amp;_afrWindowMode=0&amp;_afrWindowId=null#%40%3F_afrWindowId%3Dnull%26_afrLoop%3D39710353861901%26_afrWindowMode%3D0%26_adf.ctrl-state%3Dfy3m7v0ux_56">&ldquo;Charge Up LA&rdquo;</a> electric vehicle program. &nbsp;&nbsp;</p>
<p>LADWP&rsquo;s website is among the most frequented municipal websites in the nation.&nbsp; First launched in 1995, nearly 200,000 users log-in to the website each month with more than 120,000 of these users viewing and paying their bill online.&nbsp;</p>
<p>Customers can provide feedback on the new website by clicking on the &ldquo;Contact Us&rdquo; tab at the top of the website and then selecting &ldquo;Email Us.&rdquo;&nbsp; &nbsp;</p>
The new <a href="http://www.LADWP.com">www.LADWP.com</a> is part of a major initiative to improve the quality of the customer experience. The initiative will address specific process, organizational and technology improvements in customer service, including replacement of the LADWP&rsquo;s 30+ year old Customer Information System (CIS).<br />
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			<updated>2012-05-14T15:57:28Z</updated>
			<id>http://www.ladwpnews.com/go/doc/1475/1430887/</id>
			<dc:subject>Recent Updates for News Room</dc:subject> 
			<dc:publisher>LADWP</dc:publisher> 
			<dc:date>2012-05-14T15:57:28Z</dc:date> 
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			<title>Traffic Advisory: Trunk Line Project to Intermittently Reduce Coldwater Canyon to One Lane of Traffic through March 2013</title> 
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<h1 style="text-align: center;"><b>TRAFFIC ADVISORY:&nbsp; Trunk Line Project to Intermittently Reduce Coldwater Canyon to One Lane of Traffic through March 2013</b></h1>
<h2 align="center"><b><em>Daytime drivers are encouraged take alternate routes starting May 16</em> </b></h2>
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<p>LOS ANGELES &mdash; As part of construction on a major trunk line replacement project in the San Fernando Valley, LADWP crews will intermittently reduce Coldwater Canyon Avenue to one lane of traffic in an area just south of Ventura Boulevard, beginning on May 16 and lasting until approximately March 2013. During the hours of 9:00 a.m. to 3:30 p.m., Monday through Friday, and occasionally on Saturday, flaggers will be on-site to coordinate traffic along Coldwater Canyon Avenue, between Halkirk Avenue and Avenida del Sol Drive, allowing one direction of traffic to pass at a time.&nbsp; Each day, after work is completed, LADWP crews will restore Coldwater Canyon Avenue to two lanes of traffic with a single lane in each direction. <br /><br />As Coldwater Canyon Drive narrows south of Ventura Boulevard, the intermittent lane reduction is necessary due to the location of the pipe and for construction personnel to work safely. Drivers should expect significant delays due to the reduced traffic flow and are strongly encouraged to take alternate routes. In an effort to minimize traffic impacts, LADWP has scheduled the lane reduction outside of heavy traffic hours.<br /><br />Informational signage has been posted along Coldwater Canyon Avenue alerting drivers and area residents of this upcoming lane reduction. In addition, outreach has been done to inform area residents, local schools, and project stakeholders of the project&rsquo;s progress and construction impacts through monthly e-mail updates.<br /><br />The construction along Coldwater Canyon Avenue is part of the City Trunk Line South &ndash; Unit 5 (CTLS-5) Project, which will replace an aging trunk line built in 1914. The new trunk line, consisting of 54-inch and 60-inch diameter pipe and approximately 1.3 miles in length, will improve the reliability and flexibility of LADWP&rsquo;s water distribution system, is required for compliance with federally-mandated water quality regulations. To date, 985 feet of the new 60-inch pipe have been installed. The newest segment to be installed will replace the section of the pipe that ruptured in September 2009, the largest failure of an aged water trunk line in recent LADWP history.<br /><br />&ldquo;We&rsquo;re replacing a pipe that&rsquo;s nearly 100 years old, and unfortunately, the long-term benefits of this infrastructure improvement come with short-term local traffic impacts,&rdquo; said Jim McDaniel, Senior Assistant General Manager- Water System. &ldquo;We&rsquo;ve seen the damage aging infrastructure can cause, and we appreciate everyone&rsquo;s patience and understanding as we complete this critical water project that will improve the quality and reliability of the city&rsquo;s water system.&rdquo;<br /><br />LADWP&rsquo;s water system includes approximately 500 miles of trunk lines, which are large-diameter pipes that allow large amounts of water to be transported from one area of the city to another as needed. Construction on CTLS-5 began in June 2011 and is expected to be completed in September 2015.&nbsp; Trunk lines are in addition to the over 7,000 miles of water mainline and other pipes that run under the city and provide water to Los Angeles.</p>
<p style="text-align: left;">As construction progresses, and when conditions change,&nbsp;additional community updates will be provided.</p>
<p style="text-align: center;"><img height="277" width="396" src="/clients/1475/461347.JPG" alt="LADWP crews lower a section of new pipe during a trunk line replacement project. " title="Trunk Line Replacement" /></p>
<p style="text-align: center;"><i>LADWP crews lower a section of new pipe during a trunk line replacement project. </i></p>
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			<updated>2012-05-11T22:25:07Z</updated>
			<id>http://www.ladwpnews.com/go/doc/1475/1430235/</id>
			<dc:subject>Recent Updates for News Room</dc:subject> 
			<dc:publisher>LADWP</dc:publisher> 
			<dc:date>2012-05-11T22:25:07Z</dc:date> 
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