Following is information for customers who wish to file a claim with the DWP.

1. If applicable, contact your insurance company; they are your direct insurer.

2. Be specific about the incident: date, time, and location.

3. You must be able to substantiate your loss. Be practical and reasonable.

4. To document your claim send copies of: bills, cancelled checks, receipts, invoices, etc. This is in your own interest.

The claim form is not an admission of liability or a guarantee of payment by the LADWP.

5. Fill out the claim form and forward to:

Los Angeles Department of Water and Power
Attn: Claims Section
P.O. Box 51111, Room 342
Los Angeles, Ca 90051-0100

For additional assistance call (213) 367-4600
Or email: ccenter@ladwp.com

Please click on the following link to access the Claims Information web page and download a pdf of the Claim Form.

http://www.ladwp.com/docs/LADWP004805

Fairfax District Main Leaks

Questions & Answers

What pipes experienced leaks in the Fairfax District on Tuesday, April 3?

Are there any street closures?
One traffic diversion is in effect for Third Street, which is closed between Ogden Drive and Fairfax Avenue due to the main leak affecting that intersection. Third Street is expected to remain closed in both directions until 7 p.m. tonight. Drivers are advised to plan their routes accordingly.

What caused the series of leaks this morning?
The leaks are related to inspection work that began yesterday at the Lower Franklin Reservoir, which serves this area of Los Angeles. Franklin Reservoir has a floating cover which requires periodic inspection and maintenance. As part of regular inspection protocol, the reservoir is taken offline and temporarily replaced by a different source of water. The reservoir work should be completed by the end of the week. Operational changes such as these can cause fluctuations in pressure and expose weaknesses in older main lines.

Why is the inspection of the floating cover at Lower Franklin Reservoir necessary?
Inspections of the floating cover are mandated by the California Department of Public Health.

Are additional leaks expected while work on the reservoir continues during the week?
Additional system adjustments will be made today to minimize pressure fluctuations while the inspection and maintenance of the reservoir cover are in progress. We expect these changes to reduce the likelihood of future pipe breaks, but we cannot predict how the system will react even to the slightest changes in pressure.

Where can I file a claim for property damages related to the water leaks?
If you believe LADWP is liable for damages you have incurred, please follow these steps to file a claim.

1. If applicable, contact your insurance company; they are your direct insurer.

2. Be specific about the incident: date, time, and location.

3. You must be able to substantiate your loss. Be practical and reasonable.

4. To document your claim send copies of: bills, cancelled checks, receipts, invoices, etc. This is in your own interest. This is not an admission of liability or a guarantee of payment by the LADWP.

5. Fill out the attached form and forward to:
Los Angeles Department of Water and Power
Attn: Claims Section
P.O. Box 51111, Room 342
Los Angeles, CA 90051-0100

For additional assistance call (213) 367-4600 or email: ccenter@ladwp.com.

View and print claims form here, available www.ladwpnews.com under Hot Topics.

Where can I go for updates on the leaks?
LADWP will make updates via www.ladwpnews.com and the Department's Twitter account, @LADWP, as more information becomes available. 

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HOW DO I FILE A CLAIM?

If you believe LADWP is liable for damages you have incurred, please follow these steps to file a claim.

1. If applicable, contact your insurance company; they are your direct insurer.

2. Be specific about the incident: date, time, and location.

3. You must be able to substantiate your loss. Be practical and reasonable.

4. To document your claim send copies of: bills, cancelled checks, receipts, invoices, etc. This is in your own interest.

This is not an admission of liability or a guarantee of payment by the LADWP.

5. Fill out the attached form and forward to:

Los Angeles Department of Water and Power
Attn: Claims Section
P.O. Box 51111, Room 342
Los Angeles, Ca 90051-0100

For additional assistance call (213) 367-4600 or email: ccenter@ladwp.com.

View and print claims form here.

The American Public Power Association features the transformation of LADWP Power in "Reinventing LADWP," PublicPower Magazine, Jan-Feb 2012.