IMPORTANT INFORMATION FOR CUSTOMERS CURRENTLY WITHOUT POWER CAUSED BY EXTREME WINDSTORM

Los Angeles Department of Water and Power crews are continuing restoration efforts and expect full restoration of all customers who lost power due to the December 1 - 2 windstorm to be restored in the next 10 -12 hours. 

So far, LADWP crews have restored power to over 200,000 customers since extreme winds began Wednesday night.  However, toward the final stages of restoration in an outage incident of this size and magnitude it is possible for a very small number of individual customers who are currently without power to have not been identified in our outage management system.  In these cases, a neighborhood or street may have been identified, but an individual customer may not have been. 

To locate these customers and restore their power, LADWP is asking individuals who are without power and live in on a block where their immediate neighbors have power, but they do not, to contact LADWP either by phone or text. This is ONLY for customers of the LADWP who currently do not have power and live in areas where their neighbors have power, but they do not.

Phone instructions: Dial 800-DIAL-DWP, that is (800) 342-5397

Text Message instructions: Text the message"off@ladwp" to 84469. Include in the text message your name, street address and neighborhood. 

Taking these steps will insure that we are aware of any customers who are still without power as we complete the power restoration after this historic storm event.

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